Refund & Return Policy

Refund & Return Policy

We want you to have a positive shopping experience with Stokit. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible after delivery.

To request a return or replacement:

• Contact us with your order number and details of the issue.
• Provide clear photos or videos of the product and packaging when requested.
• The product may need to be unused and in its original condition and packaging, depending on the nature of the return.
• Returns are subject to verification and approval by our team.
• Products that have been used, damaged after delivery, or altered by the customer may not be eligible for return or refund.

Once a return is approved and processed, the refund will be issued to the original payment method or through another appropriate method.

For Cash on Delivery orders, any approved refund may require additional payment details from the customer.

Certain products may be non-returnable due to hygiene, safety, or product-specific restrictions. Any such restrictions will be mentioned on the relevant product page where applicable.

Important: Please record an unboxing video when receiving your package. This can help us verify damage, missing items, or incorrect products and may be required when processing a claim.

For return or refund requests, please contact us through the contact details available on our website.